General Terms and Conditions:
To Secure a Reservation:
50% deposit is required to secure your reservation at time of booking, with the final payment due 1st June 2022. Bookings made after June 1 will require full payment at the time of booking. Payment may be made via VISA, MasterCard, or AMEX. Please note direct deposits will no longer be accepted.
All cancellations must be advised and acknowledged in writing via email to firstname.lastname@example.org. Please allow 48 hours for confirmation.
There is a 10% cancellation fee of the total booking for any bookings cancelled 4 weeks or more prior to the arrival date. Cancellations and no shows made 27 days or less to prior to the arrival date will incur a 100% cancellation fee equal to the total accommodation costs. This cancellation policy is also applicable to credit notes issued from previous years. There is no specific covid cancellation policy this year and all bookings are subject to the above cancellation policy regardless of circumstances.
Refunds will not be given if guests are unable to arrive on the day of booking commencement or depart prior to planned departure date. This includes but is not limited to, reasons relating to transport difficulties, unavailability of lift passes, and/or weather conditions.
Amendments: Change of date amendments are subject to availability, must be in writing via email, and are only available up to 4 weeks prior to arrival date. An administration fee will apply.
Oversnow transfers: Oversnow transfers are included in rates on arrival and departure between 0900 – 1800 (surcharge applies outside of these times). Complimentary skiers’ pickup is available from the Quad lift walking bridge from 1500- 1600 daily.
Travel insurance: We strongly recommend that all travellers be insured to cover against cancellation, personal liability, and theft of your personal belongings (including ski/snowboard equipment).
Dietary requirements/allergies: Are to be advised at time of booking. Late notification or same day requests cannot be accommodated due to our remote location. Dinner service is not available for guests arriving after 7pm.
Parking and Transport: There is no parking available at the Chalet Sonnenhof and NPWS does not allow overnight parking in Perisher Valley between 12 midnight and 7am. Free overnight and long-term parking is available at the Bullocks Flat Skitube terminal. If catching the Skitube from Bullocks Flat, let us know of your arrival time and our oversnow vehicle will pick you at the Perisher Skitube terminal.
Child Rates: All child rates are based on sharing with two full paying adults and are up to the age of 15. Children 5 – 15 years: includes daily buffet breakfast and children’s dinner (dinner upgrade available $30/meal). Pre-booking is essential, and any extra children will not be accommodated upon check in.
Alcohol: Chalet Sonnenhof is a fully licensed restaurant and bar venue, so legally there is no BYO permitted at the Chalet. We do have an après bar open in the living room prior to dinner, table service during dinner, and a downstairs bar that is open late most nights.