TERMS AND CONDITIONS

***COVID-19 CANCELLATION POLICY UPDATE***

 

Due to the uncertainty surrounding COVID-19 and holidaying this winter, we have modified our cancellation policy to give you peace of mind when booking with us.

The policy that will stand for the 2020 winter season is full refund less a $50 per person administration fee, all the way up until the day of your booking.

In the circumstance that Perisher resort does not open, all existing bookings will automatically be fully refunded.

This policy only applies to bookings made directly with Chalet Sonnenhof (through phone, email or our website) and not through third party bookings.

 

 

All advertised rates are per person, per night (based upon a minimum of two adults sharing).

Child and infant rates are based upon being accompanied by two paying adults.

Rates may be subject to change without notice.

Bookings, quotes and requested reservations are subject to availability and are not guaranteed until a booking confirmation has been sent or received.

We reserve the right to change the room type or room configuration prior to arrival.

Check-in time is 3pm and check-out time is 9:30am. Luggage storage facilities are available for early arrival or late departure, however we take no responsibility for the safety of your belongings at this time.

Dinner service is not available for guests arriving after 7:30pm.

We strongly recommend that guests acquire travel insurance including ski and snowboard insurance prior to arrival.

Please Note: Chalet Sonnenhof is a fully licensed restaurant and bar venue, so there is NO BYO permitted at the Chalet. 

 

Deposits

A 50% deposit payment is required to secure your booking. The booking will not be confirmed until the deposit payment has been received. Once the deposit has been received, you will receive an email confirming your booking. Bookings made after June 1 will require payment in full at the time of booking.

 

Payment

Full payment of the remaining balance is required 4 weeks prior to the day of arrival of your booking. When full payment is received, you will receive another confirmation email. If you do not receive a confirmation email following this payment, please call or email to ensure we received the payment. Payment may be made via EFT bank transfer, VISA, MasterCard or AMEX.

 

Reservations

In the event you do not arrive on the day your booking commences, the reservation will be held until 10pm, unless we have been advised of late arrival. At this point, your reservation will be void and the reserved room/s will be re-advertised for sale.

 

Booking Amendments

Amendments to your booking are accepted (subject to availability) up to 4 weeks prior to arrival and will incur an amendment fee of $50. For amendments made within 4 weeks of arrival, the cancellation policy applies.

 

Cancellation

Cancellations made 60 days or more prior to arrival, in writing, are eligible to receive a full refund of the deposit paid, less $50 per person. Cancellations made less than 60 days prior to arrival will receive no refund or credit on any funds already paid.

Refunds will not be given if guests are unable to arrive on the day of booking commencement, including for reasons relating to transport difficulties or weather conditions.

 

No Smoking Policy

Chalet Sonnenhof maintain a strict No Smoking policy within the building, including out of windows. If staff detect evidence of smoking inside, a non-negotiable cleaning and deodorising fee of $175 will apply. We reserve the right, at our discretion, to debit the credit card on file for any such fee.

 

Extra Charges

Extra charges may apply in the case of misuse or mistreatment of any rooms or facilities by both adults or children. This includes but is not limited to smoking, damage or vandalism, activation of smoke detection equipment or tampering with other fire related equipment. Any damage caused will incur the full cost of repair. We reserve the right to debit this amount to the credit card on file.

Cooking is strictly prohibited in rooms. If staff detect evidence of cooking in rooms, a non-negotiable fee of $175 will apply. We reserve the right to debit this amount to the credit card on file.